Open Source Help Desk Knowledge Base Software

An open source knowledge base software can be used for a variety of reasons.

Open source help desk knowledge base software.

And because it s always available customers and support agents can use this self service portal to find the right information. Web based support ticket system easy to install easy to use cost effective ticket management solution for startups sme s and enterprises. Software that met the market definition also needed a minimum of 10 reviews published on the help desk software category page between may 21 2018 and may 20 2019. Still not sure about freshdesk.

It is a responsive tool that can be used from any device and platforms and so it becomes highly convenient to access the information at any time from anywhere. The helpdesk software applications can be used for many things including emails and. Now that you have a wider understanding of knowledge base. Knowledge base an app that helps organizations to set up a knowledge base and share information with staff customers.

Have minimum number of reviews. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base an it knowledge base a support agent only knowledge base or a customer facing faq tool. Faveo helpdesk faveo helpdesk is an automated web based help desk system for managing customer support. It can help customers get the customer service they require by forwarding all requests either by utilizing a phone or the internet.

Liveagent offers three paid plans. Purposes of open source knowledge base solutions. Check out alternatives and read real reviews from real users. A product was classified as help desk software if it contained all the core features ticketing knowledge base and communication.

With the help of capterra learn about freshdesk its features pricing information popular comparisons to other help desk products and more. Wordpress is a free and open source content management software cms you can use to build all kinds of websites including complex knowledge bases. Help desk software enables the user to set ticket response and problem resolution deadlines depending. Liveagent is a fully featured help desk software with over 179 features.

An open source knowledge base free download. Document360 is a versatile knowledge base software that can help your team in creating collaborating and publishing a self service knowledge base for your products and services easily.